Find answers to common questions about ordering, delivery, freshness, payment, and customer support.
Most products are sourced fresh daily after customer order confirmation. Our goal is to provide fresh products instead of long-term frozen storage items whenever possible.
We currently deliver within Kolkata city and selected nearby areas only.
Orders are usually delivered between 7 AM and 9 AM depending on delivery route, traffic, weather, and operational conditions.
After placing an order, customers are contacted over phone for order confirmation before procurement and delivery processing begins.
Customers may request quantity changes, product updates, or modifications during the order confirmation process whenever possible.
Cancellation requests may be accepted before procurement begins and during the order confirmation process whenever possible.
Since products are fresh and perishable, returns and refunds are generally not available once products are delivered.
We currently support Cash on Delivery (COD) only.
Yes, applicable delivery charges may be added depending on delivery location and order requirements.
Customers are advised to refrigerate or cook products promptly after delivery to maintain freshness and quality.
Additional support options and contact details may be added as our services continue to expand.