Fresh Fish & Meat Delivered Across Kolkata Every Morning
Legal Information

Terms & Conditions

Please read these terms carefully before placing orders through our platform.

By accessing this website and placing orders with us, customers agree to comply with the following Terms & Conditions.

These terms are designed to ensure transparent communication, smooth order processing, and a reliable customer experience.

Order Process

Order Placement

Customers may place orders through the website based on product availability and delivery coverage.

Order Confirmation

Orders are manually confirmed over phone before procurement and delivery processing.

Order Modification

Customers may request updates or adjustments to their order during the confirmation process whenever possible.

Product Availability

Product availability may vary based on daily market conditions and sourcing availability.

Pricing & Payment

Product Pricing

Product prices displayed on the website may change based on market conditions and sourcing costs.

Delivery Charges

Applicable delivery charges will be added to the order total during checkout.

Payment Method

We currently support Cash on Delivery (COD) only.

Final Pricing

Final order pricing will be confirmed during order confirmation if any adjustments are required.

Delivery Terms

  • Deliveries are currently available within Kolkata city only.
  • Orders are usually delivered between 7 AM and 9 AM.
  • Delivery timelines may vary due to weather, traffic, or market conditions.
  • Customers are requested to remain available during delivery timing for smooth handover.

Cancellation, Return & Refund Policy

Since products are fresh and perishable in nature, returns and refunds are generally not available once products are delivered.

Cancellation Requests

Customers may request cancellation during the order confirmation process before procurement begins.

No Return After Delivery

Once delivered, products cannot be returned or refunded due to hygiene and perishability considerations.

Customer Responsibilities

  • Customers must provide accurate delivery information and contact details while placing orders.
  • Customers should remain reachable during order confirmation and delivery timing.
  • Customers are responsible for checking products at the time of delivery.
  • Misuse of the platform or repeated fake orders may lead to refusal of future service.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time as our services and operations evolve. Updated terms will be posted on this page.

Thank You

Thank you for choosing our service and supporting a growing local fresh food delivery business.

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